At CTS Fast Fix, we recognize that your privacy is just as important as your device. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you use our repair services, visit our website, or interact with our technicians.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”).

• Contact Information: Name, email address, phone number, and physical mailing address (for mail-in repairs or deliveries).

• Device Information: Model, serial number, IMEI, and passcode (only if required for testing functionality).

• Payment Data: Credit card information and billing address (processed securely via encrypted third-party processors).

• Technical Data: IP address and cookies used for website optimization.

2. Device Data & Privacy (Our “Data-Safe” Guarantee)

As a repair facility, we may have physical access to devices containing your personal data.

• Limited Access: Our technicians are strictly prohibited from browsing your personal files, photos, or messages. Access is limited only to the functions necessary to verify a repair (e.g., testing a camera or Wi-Fi).

• Data Backup: While we take every precaution, CTS Fast Fix is not responsible for data loss during the repair process. We strongly recommend customers back up their devices before service.

3. How We Use Your Information

We use your data to:

• Provide and fulfill repair services.

• Communicate updates regarding your repair status.

• Process payments and prevent fraudulent transactions.

• Send occasional promotional offers (you may opt-out at any time).

4. Sharing Your Information

We do not sell your personal information to third parties. We only share data with:

• Service Providers: Logistics partners (UPS/FedEx) for shipping and payment processors (Stripe/PayPal).

• Legal Requirements: If required by law, we may disclose information to comply with a judicial proceeding or court order.

5. Your Rights (CCPA & US State Laws)

Depending on your state of residence, you may have the following rights:

• Right to Know: You can request a list of what personal data we have collected.

• Right to Delete: You can request that we delete your personal information from our marketing databases.

• Right to Correct: You can request that we update inaccurate information.

6. Data Security

We implement industry-standard security measures, including SSL encryption for our website and secure physical storage for devices in our lab. Access to our repair area is restricted to authorized personnel only.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

CTS Fast Fix reserves the right to update this policy at any time. Significant changes will be notified via a notice on our homepage.